Customer Support
Customer Support
Customer Support - Technical Enquiries
If you need technical assistance with your terminal or have any other terminal related issues please call the relevant help desk, dependant on the manufacturer of your terminal as listed below.
Calls and connection to these numbers will vary dependent on your service provider. Typically the cost per minute to these numbers is approx. 7p per minute.
Castles Helpdesk (formley Spire Payments)
Ingenico Helpdesk
Verifone Helpdesk
Customer Support - Acquiring Enquiries
Should you have any acquiring, banking or referral messages on your terminal please contact:
Calls and connection to these numbers will vary dependent on your service provider. Typically the cost per minute to these numbers is approx. 7p per minute.
Handepay (Lloyds/EVO/Worldpay)
Lloyds Cardnet Merchant Services
Technical Support Guides
Here you'll find links to product support guides for Spire, Ingenico and Verifone payment terminals.
If you need further assistance we've provided specific contact details for each acquirer, so you can get in touch with them directly.
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Need help or advice? Please don’t hesitate to call us
01942 407 980